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Terms & Conditions

Applies to all residential and commercial clients across New Zealand.

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These Terms & Conditions (“Terms”) govern the use of services provided by NOBLEGREEN LIMITED (“NobleGreen”, “we”, “us”, “our”). By using our services, you confirm that you have read, understood, and agreed to be bound by these Terms.

Effective: October 1, 2025

1. Services

NOBLEGREEN LIMITED provides recurring and one-off outdoor property maintenance services, including:(lawn mowing, hedge trimming, gardening, rose pruning, weed spraying, green waste removal, gutter cleaning, and gutter repairs/installations).

The exact scope of each service will be as agreed upon at time of booking or subscription. We reserve the right to refuse any service request at our sole discretion.

2. Subscriptions & Payment Terms

  • All services must be prepaid in full via Stripe prior to commencement. Payment confirms your acceptance of these Terms & Conditions.

  • Subscription services are billed on a recurring basis and will auto-renew until you cancel in accordance with Section 12 (Termination of Services).

  • For any one-off or non-subscription services, invoices are due within 3 days upon issue (not working days), unless otherwise agreed in writing.

  • If payment fails or is not received when due:

    • We reserve the right to suspend or terminate services immediately,

    • You may incur administration and late fees, and

    • We may engage debt collection services and/or initiate legal recovery proceedings.

  • You agree to pay all costs associated with the recovery of unpaid amounts, including but not limited to:

    • Late fees,

    • Collection agency fees,

    • Legal and court filing costs, and

    • Reasonable solicitor’s fees, as defined under New Zealand law.

  • We are under no obligation to reschedule or resume services until all outstanding balances are paid in full.

3. Bookings, Cancellations & Access

  • Services are scheduled via our system (Jobber) and typically completed within 5-7 working days.

  • 48 hours' notice is required for cancellations or rescheduling.

  • If cancellation is made with less than 48 hours' notice, 50% of the service fee will be charged.

  • If we arrive and are denied access, the service will be marked as completed with no refund due.

You must ensure your property is safe, accessible, and free of obstructions on the scheduled day.

4. Refund Policy 

4.1 Refund Eligibility

  • You may be eligible for a refund or credit only where:

  • We fail to deliver the agreed service without rescheduling within 7 working days.

  • You notify us within 5 working days of the missed service/scheduled date for service.

  • Refunds will not be issued where:

  • You deny us access to the property.

  • Services were completed and you express dissatisfaction without giving us a chance to remedy.

  • Weather or safety conditions delay the service.

  • All refund decisions are made at NOBLEGREEN LIMITED/s sole discretion.

4.2 No refund will be provided where:

  • You change your mind after confirming a booking,

  • Access was blocked or unsafe, including loose pets, locked gates, or aggressive animals,

  • The property was not safe or ready for work to begin,

  • Services were substantially or fully completed,

  • You did not give us a chance to remedy any dissatisfaction,

  • Delays or failures were caused by weather or force majeure events,

  • You are a commercial client and CGA guarantees do not apply.

4.3 No refund will be provided where:

  • You change your mind after confirming a booking,

  • Access was blocked or unsafe, including loose pets, locked gates, or aggressive animals,

  • The property was not safe or ready for work to begin,

  • Services were substantially or fully completed,

  • You did not give us a chance to remedy any dissatisfaction,

  • Delays or failures were caused by weather or force majeure events,

  • You are a commercial client and CGA guarantees do not apply.

4.4 Refund Process

  • To request a refund or credit:

  • Email [Info@noblegreen.co.nz] within 5 working days of the service,

  • Include service address, date, and reason for your request.
    We will respond within 5-7 business days. Approved refunds are processed via Stripe within 10-15 business days.

4.5 Business Clients & CGA Exclusion

  • If you are using our services in trade, the CGA does not apply. No refunds or re-performance are guaranteed unless otherwise agreed in writing.

5. Limitation of Liability

  • To the maximum extent permitted under New Zealand law, NobleGreen and its employees, contractors, and affiliates will not be liable for:

  • Any indirect, incidental, special, or consequential loss, including financial loss or damage to reputation.

  • Damage to underground utilities, irrigation, or property not disclosed in writing prior to service.

  • Property damage caused by obstacles, debris, poor soil, animal activity, or unsafe conditions.

  • Injury to persons or pets due to failure to secure the premises prior to our arrival.

  • Our total liability for any claim is strictly limited to the total amount paid for the specific service in dispute.

6. Consumer Guarantees Act 1993 (CGA)

  • For Residential Clients (Consumers):

  • If you are acquiring our services for personal, domestic, or household use, then you are considered a consumer under the Consumer Guarantees Act 1993 (CGA). In this case, nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the CGA.

  • We are committed to delivering services that meet the guarantees required by the Act, including services that are:

  • Carried out with reasonable care and skill,

  • Fit for their intended purpose, and

  • Completed within a reasonable timeframe.

  • For Commercial Clients (Business Use):

  • If you are acquiring our services in trade or for business purposes, as defined in the CGA, you agree that the guarantees under the CGA do not apply, in accordance with section 43(2) of the Act.

  • By engaging our services for business use, you:

  • Confirm that this exclusion of the CGA is fair and reasonable in all circumstances, and

  • Agree that this clause forms part of a legally binding contract between your business and Noble Green.

  • It is your responsibility to inform us if you believe your use of our services is not for business purposes. Otherwise, we will rely on this exclusion as legally enforceable.

7. Fair Trading Act 1986 (FTA)

  • NOBLEGREEN LIMITED complies fully with the Fair Trading Act 1986. We do not engage in misleading or deceptive conduct and all representations made about services are accurate to the best of our knowledge.

8. Assumption of Risks

  • By engaging our services, you accept that there are inherent risks associated with outdoor maintenance, including (but not limited to):

  • Damage to lawns, plants, or outdoor fixtures,

  • Displacement of garden decorations or materials,

  • Insect or animal activity affecting outcomes,

  • Results varying due to soil, drainage, weeds, or weather.

  • You accept these risks and agree that NOBLEGREEN LIMITED is not liable for any adverse results arising from these conditions, unless caused by gross negligence or willful misconduct.

9. Indemnity

  • You agree to fully indemnify, defend, and hold harmless NOBLEGREEN LIMITED and its employees, contractors, and agents from any and all claims, losses, damages, liabilities, penalties, expenses, or legal costs that arise from:

  • Your failure to comply with these Terms,

  • Your failure to provide a safe, accessible property,

  • Your misrepresentation or failure to disclose relevant property risks,

  • Damage caused by conditions outside our control.

  • This indemnity continues after the service relationship ends.

10. Force Majeure

  • NOBLEGREEN LIMITED shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather

  • Equipment failure

  • Illness or staffing issues

  • Civil unrest or pandemic restrictions

  • Services delayed under these conditions will be rescheduled when reasonably possible. No compensation is payable.

11. No Professional Advice

  • Any advice given by NOBLEGREEN LIMITED about lawn care, weed control, or garden health is general in nature and should not be relied upon as professional horticultural, botanical, or agricultural advice.

12. Termination of Services

  • We reserve the right to terminate services:

  • With 7 days’ written notice,

  • Immediately if you breach these Terms, act abusively, or put staff at risk,

  • If payments are not made in accordance with our terms.

  • If services are terminated, you remain liable for any unpaid charges.

13. Amendments

  • We may update these Terms at any time. Updated Terms will be published on our website. Continued use of services constitutes acceptance of any revised Terms.

14. Governing Law

  • These Terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand.

15. Acceptance of Terms

  • By booking or using our services, you confirm that you:

  • Have read and understood these Terms & Conditions,

  • Accept them as a legally binding agreement, and

  • Are authorised to agree on behalf of the property owner or business entity (if applicable).

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